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What can you learn about business coaching from football?

Kate Kardooni • Jul 03, 2023

So my team got relegated… perspectives from my Coaching life

For those of you who know me quite well, seeing my beloved Leicester City get relegated at the end of last season (despite a victory in the last game of the Premier League season) was a not a pleasant thing to watch. It’s been a tough season with managerial changes, financial concerns and some players not competing at their full potential. The biggest question is how did we get ourselves into this situation and what are the lessons learned for the future, as we head into the Enzo Maresca era?  


The post mortem has been taking place, and it’s really easy to try and lay blame at various quarters but I wanted to just share my reflections as to what I think Leicester City’s management, players and supporters should be looking at doing in future, from a business coaching perspective, so that the same mistakes don’t happen again:


  • The Premier League is one of the most scrutinised leagues in the world. Managers are often not given the time and space to allow the team to transition and develop in the fast pace that they run in (see Chelsea’s sacking of Graham Potter). However, if they have been given the space and time and things are not working, a decision to change the status quo needs to be done quickly and effectively, and hence the Management at the club need to be more ruthless when needed. This is the same for any organisation where someone is not performing as you don’t want this to harm the business overall
  • If the Management of a Football Club take the decision to sack a Manager due to poor performance, they should have a plan defined for what happens next. They should have provided an appropriate new structure before a sacking decision is made so that the team have a better understanding of what happens next instead of feeling bewildered with a lack of clarity. This is a key thing for any organisation when a key individual leaves, and succession planning is still an important tool to make this less burdensome.  This did not happen for Leicester City, the team became rudderless and performance dipped – a typical organisational scenario when an unplanned decision is taken. Most organisations are able to handle this better by putting people on a performance review structure before further action is then taken. In a footballing scenario, this is often not possible, but mitigating steps could have helped in this instance
  • The players need to have a loyalty to the club they are playing for. If they don’t have that loyalty by deciding to run their contracts down, or not giving 100% on the pitch, the management should take decisive action and give the opportunities for others to excel. This should however be within reason, and allow the players brought in an opportunity in areas they are good at i.e. don’t put someone into the team “out of position”. If an individual advises that they are going to break their contract, you shouldn’t reward them by giving them a position of authority. If someone had resigned at a company you work for, you wouldn’t expect them to be put in charge before they head off, would you? 


I am looking forward to the new season in the Championship with renewed anticipation and hope as we start a new managerial tenure with hopefully a set of players who are loyal and wear the badge with pride. I won’t be deserting them as we step into this new season – I love my football too much, and it’s an excuse to catch up with my son who will be heading to Uni there in September! Win, win for me… and hopefully win, win, win, win for the Foxes too


Buona Fortuna, Signor Maresca!


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Photo Credit: Virtual Photography by NUX Photography #virtualphotography In late 2020, I attended a training course called The Daring Way facilitated by Roxanne Hobbs of The Hobbs Consultancy. On this course, I was joined by two fabulous ladies, and we shared our experiences via Zoom over these three days, covering elements from Brene Brown’s book “Daring Greatly”. We had such a great time over that 3 day course that we decided to get together in the same group for the follow up course “Dare to Lead” at the end of March 2021, which reflects on Brene’s findings from her book of the same name. It’s pretty intense over Zoom, as face to face training is too, but it also makes it more personal, and I found myself sharing a lot more experiences than I thought I would over the 3 days again. I thought I’d share with you all my key takeaways from the course, especially as I can now state that I am Dare to Lead trained. Brene’s books are based from a quote by Theodore Roosevelt where he describes “the man who is actually in the arena…. daring greatly”. From this, Brene founded what was at the Heart of Daring Leadership: • You cannot be courageous without rumbling with vulnerability • Self-awareness and self-love matter • Courage is contagious, and therefore we need to lose our armour and be brave She also identifies the four skill sets of courage as follows: • Rumbling with Vulnerability • Living into our values • Braving Trust • Learning to Rise The course focussed on understanding these 4 skill sets. A lot of time is spent on the first one, as this is the one that requires the most work to reflect and build upon. Whereas “The Daring Way” had looked at rumbling with vulnerability in a more personal way, “Dare To Lead” encourages more focus into the work arena. This gave me a fascinating insight into how I can reflect on when I am vulnerable during a work situation, and how I can be more open, honest and courageous in the future to help not only myself, but more importantly my clients. One area that really made me think was the ways that shame can show up in organisations – they were all words I’d either experienced myself in my former work roles, or had heard from clients, and it really did crystallise my thoughts as to what I could bring into my coaching going forward to support my clients more in this space. Shame is important to understand as it can prevent people from being brave and courageous. One really great tool we reflected on was whether your Leadership is more “Armoured” or “Daring”, by reading sentences, and deciding where you sit on the scale between the two. Reflecting on what potentially causes you to want to armour up and how you can work on this and become more Daring is really key. I am going to be looking at this further in the coming weeks. There was so much covered within the course that I could write 10,000 words but I think you might all switch off, so other key take aways are summarised as follows: • Square Squad: draw a 5cm x 5cm square and write the names of the people down who really matter to you. It’s trying to get you to be concise as possible • Values: This is an area that I feel is really important for everyone, and i work through these with my coaching clients a lot of the time. Brene reinforces this message during the course encouraging you to get to two values that define you – so what matters to you? • Understanding how to give better, more engaged feedback • Braving Trust: how clear is kind, and unclear is unkind. This part breaks down trust into seven elements – Boundaries, Reliability, Accountability, Vault, Integrity, Non-Judgement and Generosity. I’m looking forward to working with these elements in future coaching conversations. The time spent with my Dare to Lead colleagues was precious, challenging and enjoyable, and it was sad that our learning journey together has now come to an end. However, we will continue to dare greatly with support from each other. I am looking forward to putting the learning into practice over the next few months. In the meantime, I’m off to re-read Dare to Lead – it’s the least I can do after my recent learning journey.
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So another week of chaos at Downing Street has unfolded with high profile exits of senior advisors etc, and as we watch political correspondents falling over themselves to give their own opinions, it made me wonder if there is an explanation related to the Myers Briggs Type Indicator that goes some way to explaining the chaos, so I did a little bit of research to help me understand better why things might have run the way they have in recent months with Boris at the helm. I checked a few different websites, and they all seemed to indicate that Boris Johnson is an ENTP type. As an ISFJ, he’s my complete opposite! What does this mean for what’s been going on recently? What are those typical characteristics? The different letters mean the following: • E = Extrovert (v I = Introversion) • N = Intuition (v S = Sensing) • T = Thinking (v F = Feeling) • P = Perceiving (v J = Judging) Looking at the above, the Extroversion element is probably not unexpected, as Boris seems to enjoy bouncing ideas off people rather than inwardly reflecting, especially if you watch him at the dispatch box. The Intuition element indicates that he prefers to look at the bigger picture and strategy, rather than the detail of what needs to be done. If we think about what he has promised during press conferences (i.e. the number of tests we would be doing at various stages etc)… he promises to deliver, but he then needs more people around him to get the detail done, and the plan delivered. On the Thinking part, this means his Head rules his Heart, and again, based on his interactions this is probably not surprising. Finally, for the Perceiving element, this indicates that he prefers to be more spontaneous and flexible than organise himself within a fixed plan. Well, that’s a Eureka moment, and probably explains why Brexit is still being negotiated as his personality type actually gets energised by last minute pressure, and why someone like me then panics as I like to work more methodically towards the deadline (and hence why a lot of the British population is also concerned, whereas Boris has the belief it will be done!) I think what’s really interesting with this type is how they deal with stress situations… this type can react by generating possibilities with no data or follow through, withdrawing and avoiding people, working harder but less effectively. They need to therefore spend a bit more time reflecting on what they need to do, talking to others to get support with problems (although they wouldn’t want to be offered a solution!), and bringing more organisation into their portfolio. In my previous work life, I often operated in a Chief of Staff role using my attention to detail and organisation skills to support the Team Lead. The Team Leads were often the opposite type to me, and a similar story to the above would have played out when working with them, without my intervention and work ethic. Therefore, my conclusion would be that Mr J needs to ensure he gets some more Sensing and Judging types within his new team in the coming weeks to help bring equilibrium of thoughts and deliverables going forward. Otherwise, we are going to continue seeing chaos reigning and being reported for a long time to come! And regardless of political persuasion, that’s not good for the country! If you are interested in finding out more about MBTI, please get in touch with me!
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This week, I received the exciting news that I had passed my Accreditation upgrade with the Association for Coaching, and as a result, have moved from the Foundation Executive Coach level to Executive Coach level. A lot of work went into getting this upgrade signed off over the last few months, and some people may wonder whether it’s worth the effort, so I just thought I’d explain why I believe accreditation is so valuable. Coaching as a formal profession is a fairly new one in the world we live in today. Coaching will focus on unlocking a person's potential to maximise their own performance. It is about helping your clients to learn rather than teaching them. It is however a profession that in some respects is not heavily regulated, and has in recent years become a profession that people jump into when they would like to change career, and believe that their previous work experience alone can be used to sufficiently aid their transition into this field. When I was considering Coaching as a future career for myself back in 2013, there were lots of considerations that came into play as to how it aligned with my values, for example helping others, communication, authenticity, people contact. Before I proceeded, however, I also played to one of my strengths, and looked at the detail behind coaching to understand better what it entailed before making the financial commitment to attend some more formal training within the coaching arena. Having invested in my formal coach training qualification, it was also important for me, in line with my values of authenticity and expertise, to continue building my knowledge in the coaching arena, and as a result, I decided very early on that I needed to make that commitment, both to myself and my clients, to continue getting accredited as and when my qualification required renewal. Each level requires additional coaching hours and supervision hours, as well as a number of reflective practices designed to challenge the coach to think about how they operate well, and what perhaps they need to work on as well. It’s not an easy exercise to pull everything together, as you need provide logs of hours and continuing professional development, as well as getting your supervisor to reflect on their interactions with you. In addition, I had to provide a recording of a session, a number of reflective practice documents, and a personal assessment of my coaching style and approach. For someone who does not like to talk herself up, this was an interesting challenge! I spent a lot of time pulling all these different elements together over the course of a few weeks during Summer 2020, and submitted everything in August, and waited for the outcome. Now I have received my positive outcome, I am pleased and delighted to be able to call myself an AC Accredited Executive Coach, but really why does it matter? In whatever path you follow, I really do believe that you need to understand the importance of reviewing your professional development to continue to evolve yourself and your practice. The accreditation provides a formal route to do this and a formal recognition of what I have achieved to date. As you develop your own path, it’s important to ensure that you continue to feel challenged, and have enjoyment, interest and fulfilment in what you do. Undertaking a formal accreditation process such as the one I have been through recently enables me to review and understand better how I am developing as a Coach. I learned a lot from this process, and while the next cycle will again fill me with dread again when I do it in 3 years time, it is a great process to go through to think about where I have got to in my career and practice. The accreditation review provided me with some great acknowledgement of what I have done to date as well as some areas to work on going forward. In conclusion, accreditation matters as it provides a recognition of the quality of the coaching practice I undertake so that my clients can feel sufficiently comfortable and confident that I am supporting them in the best way that I can, and for me, this is really important as I continue to develop my practice.
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